Overview
At SoJo NZ, we aim to deliver high-quality products that meet your expectations. Please review our refund policy below:
Refund Eligibility
Refunds are accepted within 7 days of receiving your order. Personalized or custom items are non-refundable unless they are damaged upon delivery or contain a manufacturing defect.
Returns and Replacements
For eligible returns, we will provide a replacement for the item. However, delivery charges will be deducted from the refund amount. All returns must be pre-authorized. Items sent back without prior approval will not be accepted.
Shipping Costs
If a return is approved, the customer is responsible for covering the shipping costs to return the item.
Damaged or Defective Items
Items If your order arrives damaged or defective, please notify us within 7 days with your order details and photos of the issue. Contact us at sojoonlinenz@gmail.com for assistance. We will assess the situation and arrange a replacement if necessary.
Important Notes
- Refunds or replacements will only be processed after the returned item has been inspected and approved.
- Delivery charges are non-refundable.
If you have any questions or need further assistance, please don’t hesitate to contact us at sojoonlinenz@gmail.com
